​

At Red Brick Cycles, we want you to be completely satisfied with your purchase. If you need to return an item, please read the policy below.

Change of Mind Returns

We accept returns within 30 days of purchase or delivery for eligible items.

 

To qualify for a return, items must:

• Be unused and in as-new condition.

• Be returned in their original packaging with all accessories, manuals and labels.

• Be accompanied by valid proof of purchase.

Refunds will be made using the original payment method once the returned item has been inspected and approved.

Please note that original delivery charges are non-refundable for change of mind returns.

Customers are responsible for the cost of returning unwanted items to Red Brick Cycles. We recommend using a tracked and insured delivery service, as returned goods remain the customer's responsibility until they arrive with us.

 

Items That Cannot Be Returned

The following items are excluded from our change of mind returns policy unless they are faulty:

• Special order bikes or components.

• Pre-order items.

• Perishable products, including nutrition items.

• Inner tubes.

• CO₂ cartridges and other single-use inflation products.

• Any item that has been used, fitted, damaged, or is not in a resaleable condition.

• Bikes or e-bikes that have been ridden outdoors.

 

Bikes and E-Bikes

We encourage customers to ensure they have selected the correct bike before purchase.

Bikes and e-bikes may only be returned if they are unused, unregistered (where applicable), have not been ridden outdoors, and are returned in their original condition and packaging.

Faulty or Incorrect Items

If your item develops a fault or you receive an incorrect item, please contact us as soon as possible.

Faulty goods are covered by your statutory rights under the UK Consumer Rights Act 2015. Where appropriate, products may be inspected, repaired, replaced or refunded in line with UK consumer legislation and any applicable manufacturer warranty.

Manufacturer warranties are provided in addition to your statutory rights.

 

In-Store Purchases

Items purchased in-store may be returned within 30 days provided they meet the conditions outlined in this policy.

Please note that UK consumer law does not require retailers to accept change of mind returns for in-store purchases. Our 30-day returns policy is offered as a goodwill service and does not affect your statutory rights.

 

Online Purchases

For online orders, customers have additional rights under the Consumer Contracts Regulations.

If you change your mind, you must notify us within 14 days of receiving your order. You then have a further 14 days to return the goods.

Returned items must be unused, in their original packaging, and suitable for resale. Return postage costs are the responsibility of the customer unless the item is faulty or supplied in error.

 

How to Return an Item

Before returning an item, please contact Red Brick Cycles with your order number or proof of purchase so we can help process your return as quickly as possible.

Once your return has been received and inspected, any approved refund will be processed to the original payment method.

 

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

 

Bike Assembly and Pre-Delivery Inspection (PDI)

 

All bikes and e-bikes supplied by Red Brick Cycles are professionally assembled and undergo a comprehensive Pre-Delivery Inspection (PDI) by our qualified mechanics before being collected or dispatched.

 

As part of this process, manufacturers' packaging may be opened and the bike may show minor signs of assembly, adjustment or workshop handling. This is a normal part of preparing your bike to ensure it is safe, correctly set up and ready to ride.

 

These preparation processes do not affect your statutory rights or eligibility for a return, provided the bike remains unused, has not been ridden outdoors, and is returned in accordance with this Returns Policy.